Are You Your Customer's Favorite Vendor?

What are you Doing To Become So?

 A Legendary Pond From A Legendary Business

It’s no secret that my bass pond which was installed on my property four years ago is my pride and joy. I can’t tell you how much time is spent maintaining it and improving it so that I can spend more time enjoying it. However, that doesn’t mean it is not without its challenges. It can be affected by weather, animals, and imbalances in aquatic plants — especially algae.

For the first three years that I had the pond, I had some minor issues that were addressed. My life became infinitely easier when I hired Ryan Schwarz of Schwarz Ponds to maintain my bass pond. Although Ryan is a young man, he takes such great pride in his work that it’s almost like he’s working on his own pond.

During the third year that I had the pond, I experienced some floating algae that would not go away no matter what I did. Desperate, I asked Ryan for his help. He worked methodically throughout the entire summer to eliminate the problem. He brought over his own equipment, including a high-powered aerating pump to prevent the algae from taking hold, and treated the water with every algae-preventative method under the sun. I almost felt like this was Ryan’s pond and he was just letting me enjoy it.

Legendary Problem Solving + Legendary Desire To Serve

It really impressed me how committed he was to solving my problems — especially since my home is not even technically in his service area. It was obvious that it was a point of pride for him to figure out how to solve my problem. It should be obvious to you by now that Ryan is my favorite vendor.

A Question Every Business Owner Should Ask

So, here’s the most important question: Are you your customers' favorite vendor? What are you doing to make them feel like you are? If you take a page out of the Schwarz Ponds playbook, you can start by treating your customers' problems as if they were your own. Be sure to stay committed to solving your customers' problems until they are solved. Naturally, you want to overcommunicate exactly what’s happening and why to your customers. And don’t forget to let them know what you’re doing to solve their problem. I wouldn’t hesitate for a second to recommend Schwarz Ponds to anyone who can benefit from their service. Make sure your customers feel the same way about recommending you.

         “Satisfied customers aren’t enough. You need to create raving fans.” – Ken Blanchard

Let me hear from you.

For more on this topic, please check out our course,  In Search of Legendary Customer Service.

More Legendary Customer Service From Ryan

In case you don't have a pond, but want to still try out Ryan's Legendary Customer Service, check out Lancaster Lead Testing. They offer a quick and simple way to ensure your home is lead safe from lead-based paints. Click the logo below to schedule service today; if you know any realtors or property managers - send them Ryan's way, too!