Customer Service Can Be Great Fun!

For you and your customers.

I’m usually amazed when I’m called in to do an in-house training session on customer service by people who seem to dread the task. That’s a foreign concept to me because I love serving customers. I thought everyone did. Obviously, that’s not the case. However, choosing to love serving customers is a decision you should consider before taking a position in the hospitality field.

When I think of customers, I think of people who are saying, “I believe in you and am willing to put my money where my mouth is to demonstrate it.”

When I was 25 years old, I started my own bass fishing tournament business. I had never run a business before and I knew next to nothing about running bass tournaments. I depended on free press releases appearing in local fishing periodicals as my only source of advertising. (They matched my advertising budget perfectly.)

I can still remember the thrill of coming home from my full-time job at lunchtime and running to my mailbox. There would be a handful of envelopes addressed to me from people I didn’t know mailing me checks to enter my fishing tournaments. It was the most uplifting, confidence-building feeling I can ever remember. It was as if these people were saying, “I don’t know who you are, but what you’re offering has great appeal to me and I’m demonstrating that by sending you my money even though we’ve never met. I believe in you.”
 

 “Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.” – Kevin Stirtz